FAQ

Check all Questions bellow

Please press the appropriate question to get more information. 

What's the weather like in Gili Air?

The average year-round temperature on Gili Air is around 26-27°C, with consistently pleasant water temperatures. Gili Air experiences significantly less rainfall compared to the neighboring islands of Bali and Lombok. Weather reports typically refer to northern Lombok, which receives more rain due to its proximity to the Rinjani volcano. 

Check-In / Check-Out 

Check-In: Available from 12:00 PM (noon).

Check-Out: Please note that check-out is by 10:30 AM.  

Early Check-In / Late Check-Out 

If you like to request an early check-in, normally we are not able to promise it. We try our best to have the rooms ready as soon as possible, but it always depends on the check-out time of the previous guests. Late check-out is subjected to availability and can mostly not be confirmed in advanced. However, you are welcome to drop or store your bags at any time free of charge.  

Can I leave my luggage while waiting for check-in? 

Yes, you can drop off your luggage. We offer complimentary luggage storage on both your check-in and check-out days.  

Do we need a horse taxi (Cidomo) to get to our accomodation? 

Taman Senang is just a few minutes' walk from the harbor, though please note that some paths are sandy. Alternatively, horse-drawn carts (Cidomos) are available at the harbor. The typical fare to Taman Senang is Rp150,000 for up to 2 people. Additional charges may apply for extra passengers or heavy luggage. 

Can we order a horse taxi (Cidomo) to pick us up at the harbour? 

Unfortunately, island regulations prevent us from sending our preferred driver to the harbor. However, finding a horse-drawn cart (Cidomo) is straightforward if you arrive during the day 

Can you pick me up from the harbor?

Unfortunately, we are unable to greet you at the port. However, don’t worry—finding a horse carriage to take you to Taman Senang is easy and straightforward. 

Do you offer WIFI? 

While we strive to provide the best possible internet service, please be aware that you are vacationing on a small tropical island. There is no cable connection between Lombok and Gili Air, so internet quality may be affected by adverse weather conditions. Additionally, in the event of power outages on Lombok or Gili Air, the internet may be temporarily unavailable. This issue affects all accommodations on Gili Air. We apologize for any inconvenience this may cause.  

Is breakfast included in the price? 

Breakfast is included in the price. 

Yes, breakfast is included in the price. 

What time is breakfast served? 

Breakfast is served from 7:00 AM to 11:00 AM. If you would like to have breakfast earlier, please let us know. Speak with our front desk and submit your order the evening before, and we will do our best to accommodate your preferred time.  

What breakfast options do you offer?

We offer a Western-style breakfast. Upon request, we can also prepare vegan, lactose-free, gluten-free, or other special dietary options.  

Are the prices quoted per room or per person? 

All prices are quoted per room, for 2 persons. Extra persons are not allowed.  

Are extra beds available? 

Our rooms can only accommodate 2 persons each. There is no capacity for extra beds or cots in the rooms.  

Which payment method is available? 

We accept cash or credit card payments (VISA or MasterCard) on-site. For pre-payments, we accept credit cards (surcharge),  bank transfers, or WISE.   

What about money? Should I carry cash or can I pay by card?

At Taman Senang, you can pay either in cash or by credit card (VISA and MasterCard) without any extra surcharge. Outside of our resort, cash is predominantly used, with only larger restaurants accepting card payments, which may incur additional fees. For cash withdrawals, several ATMs are available around the islands. 

Can I drink tap water?

Tap water in Indonesia is not drinkable. To ensure you stay hydrated, we provide free filtered water in all our rooms. You can refill the jugs at no cost from the water gallons available in the kitchen at Taman Senang. 

Are children allowed? 

For safety reasons, we are unable to accommodate children under 6 years old. Additionally, we do not offer family or connecting rooms. Please note that each of our rooms can accommodate a maximum of 2 persons.